Effective Date: September 22, 2026

At stienstrajoure, operated by Tegels en Sanitair Stienstra B.V., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, use our live chat, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Place an order
• Create or use an account
• Contact us by email or telephone
• Use our 24/7 live chat
• Request a return or refund
• Submit an inquiry or form
• Otherwise communicate with us

The information we may collect includes:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Return and refund information
• Customer service communications
• Other information you choose to provide

We may also automatically collect certain technical and usage information when you access our website, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Website interactions
• Referring website
• Date and time of access
• Basic diagnostic and security information

2. How We Use Personal Information

We process personal information only where reasonably necessary for legitimate business purposes, contractual obligations, legal requirements, or other lawful purposes.

We may use your information to:

• Process and fulfill orders
• Process payments
• Arrange delivery
• Provide customer support
• Respond to inquiries
• Manage returns and refunds
• Communicate with you about your orders
• Maintain customer and transaction records
• Operate and improve our website
• Monitor and improve website performance
• Prevent fraud and unauthorized activity
• Maintain website and payment security
• Comply with applicable laws and legal obligations

3. Order, Shipping, and Delivery Information

When you place an order, we use the information necessary to process and deliver your purchase.

This may include your name, shipping address, telephone number, email address, order details, and other information required for delivery.

We offer free shipping throughout the Netherlands.

Our standard delivery timeframe is:

• Handling time: 1–2 business days
• Transit time: 3–4 business days
• Total shipping time: 4–6 business days

Our standard order cut-off time is 2:00 PM CEST. Orders placed after the cut-off time may be processed on the next applicable business day.

We may share necessary delivery information with shipping and logistics providers solely to facilitate the delivery of your order.

4. Payment Information

We accept payments through Stripe.

Payment transactions are processed by Stripe using its payment-processing systems. We do not intentionally store complete payment card details on our own systems.

Information necessary to process your payment may be provided to Stripe, which may process that information according to its own privacy policy and applicable legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper website functionality, improve performance, remember preferences, maintain shopping cart functionality, support security, and understand how visitors use our website.

Cookies may be used for purposes including:

• Essential website functionality
• Shopping cart operation
• Security and fraud prevention
• Website performance
• Visitor preferences
• Website analytics

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Live Chat and Customer Support

We provide 24/7 live chat support to assist customers.

When you contact us through live chat, email, telephone, or another support channel, we may retain information contained in the communication.

This may include:

• Your name
• Contact details
• Order information
• Questions or requests
• Return or refund information
• Other information you voluntarily provide

We use this information to respond to inquiries, provide customer assistance, resolve order-related issues, process returns and refunds, and improve our support services.

7. Sharing of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• IT and technical service providers
• Customer support providers
• Security and fraud-prevention providers
• Professional advisers
• Government authorities where required by law

We do not sell your personal information to third parties.

Information is shared only where reasonably necessary for providing services, processing transactions, protecting our business and customers, or complying with legal obligations.

8. Third-Party Services

Our website may use third-party services for payment processing, website hosting, analytics, security, shipping, customer support, and other operational purposes.

These third parties may process personal information according to their own privacy policies and applicable legal requirements.

Where appropriate, we recommend reviewing the privacy policies of third-party services you use through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• The purpose for which the information was collected
• Our ongoing relationship with you
• Legal and regulatory requirements
• Tax and accounting obligations
• Transaction and record-keeping requirements
• The resolution of disputes
• The establishment, exercise, or defense of legal claims

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure. While we take appropriate measures to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to request access to your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion where legally permitted
• The right to request restriction of certain processing
• The right to object to certain processing activities
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

To exercise an applicable privacy right, please contact us using the contact information provided in the Business Information section below.

We may request reasonable information to verify your identity before processing certain privacy requests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can review the information and take appropriate action where necessary.

13. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When changes are made, the updated policy will be published on our website and the Effective Date will be updated accordingly.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle privacy-related requests, please contact us using the business information provided below.

16. Business Information

Business Name: stienstrajoure
Legal Business Name: Tegels en Sanitair Stienstra B.V.
VAT Number: NL862791782B01
Contact Number: +31 513 414 606
Business Address: Marconiweg 1, 8501 XM Joure, Netherlands
Support Email: Info@stienstrajoure.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Order Cut-off Time: 2:00 PM CEST