Welcome to stienstrajoure, your online destination for practical and thoughtfully selected bathroom accessories.
We believe that the right bathroom accessories can make everyday spaces more functional, organized, and comfortable. Our goal is to make it simple for customers across the Netherlands to find useful bathroom products through a convenient online shopping experience.
Our Store
At stienstrajoure, we focus on offering bathroom accessories that combine everyday functionality with clean and practical designs.
We carefully present product information to help customers understand what they are purchasing and make informed decisions before placing an order.
Our online store is designed to provide a straightforward shopping experience, from browsing products and completing payment to receiving your order at your doorstep.
Our Commitment
We are committed to providing a reliable and transparent shopping experience.
Our service focuses on:
- Clear product information
- Secure payment processing through Stripe
- Free shipping throughout the Netherlands
- Reliable order handling
- A 30-day return window for eligible products
- Free returns for eligible purchases
- Responsive customer support
- Clear and accessible store policies
Shipping Across the Netherlands
We currently offer free shipping throughout the Netherlands.
Orders are generally handled within 1–2 business days, followed by an estimated transit time of 3–4 business days.
The estimated total delivery time is therefore 4–6 business days.
Our daily order cut-off time is 2:00 PM CEST. Orders placed after the cut-off time will generally begin processing on the next business day.
Customer Support
We want customers to feel supported throughout their shopping experience.
Whether you have a question about a product, need assistance with an order, want to request a return, or have a question about delivery, our customer support team is available to help.
Our Live Chat Support is available 24/7, and our standard business hours are Monday through Friday, 9:00 AM to 5:00 PM CEST.
Returns and Refunds
We offer a 30-day return window for eligible purchases and free returns.
When a refund is approved, it is generally processed within 4–6 business days and issued to the original payment method used for the purchase.
We aim to make the return and refund process clear and straightforward while respecting all applicable consumer rights.
Our Approach
At stienstrajoure, we value simplicity, transparency, and dependable customer service.
We aim to provide customers with clear information about our products, payments, shipping, returns, and other important aspects of the shopping experience.
As our store continues to grow, we remain focused on maintaining a convenient and trustworthy online shopping environment for customers throughout the Netherlands.
Contact Us
If you have any questions about our store, products, orders, shipping, returns, or customer support, please contact us using the information below.
Business Information
Business Name: stienstrajoure
Legal Business Name: Tegels en Sanitair Stienstra B.V.
VAT Number: NL862791782B01
Contact Number: +31 513 414 606
Business Address: Marconiweg 1, 8501 XM Joure, Netherlands
Support Email: Info@stienstrajoure.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Order Cut-off Time: 2:00 PM CEST